Terms and Conditions

All Bookings and Enquiries are Subject to Terms & Conditions and Etiquette

 

Spa Policy/Booking Terms

  • Please be advised that appointments are subject to availability.
  • If you have made a deposit, partial or full payment and the booking is cancelled – the payment can be taken as a gift voucher if the correct cancellation terms are met. Refunds have a R50 admin fee. (Gift Vouchers are valid for 3 years)
  • You may cancel your booking by giving us written notice via email. In the event that the booking is cancelled, a reasonable cancellation charge will be levied as following:
    • 2 Days Prior to the date of the booking : 50% cancellation fee.
    • 1 Day Prior to the date of the booking or on the day cancellation (no shows included) : 100% cancellation Fee.
  • Please note that the Hotel is a separate entity. You will be subject to the Hotels Terms & Conditions for all Reservations booked by Orchid Day Spa on your behalf.
  • Any meals ordered, which is not part of your treatment, must be settled directly with the hotel.
  • Kindly note that bookings on weekends, public holidays or peak seasons will require a deposit.
  • All bookings which are longer than 2 hours, or booking for 3 or more people, will require a deposit.
  • Please note that late arrivals will be billed in full whilst reduced treatment time will apply.

 

Spa Etiquette

  • Please be punctual for your appointment and arrive early.
  • Please feel free to give your therapist feedback. Let her know if you have any special needs or disabilities so that your visit is comfortable.
  • Please keep in mind that you are in a professional spa environment and will receive the treatment/ spa service you booked for.
  • You may communicate your preferences during treatments so that adjustments can be made.
  • Please be considerate and ensure that your cell phone is not on so that you, and the other clients, can enjoy the peaceful experience.
  • Please do not leave children unattended for safety reasons.
  • Tips are optional.
  • Please do not bring food/ refreshments into the treatment area.

 

Terms & Conditions for Specials and/or Group Packages

  • All clients have to attend on the same day at the same time.
  • In the case of 3 people attending at once, clients will be treated in 1 or 2 rooms, whichever is available. If separate rooms are requested, the single person price and not a group price will apply.
  • A maximum of 9 people can booked in at once for any ‘Book for 3 & Pay for 2 Packages’.
  • Packages and prices can be changed by the spa without notice.
  • Sale items are always valid until stocks last.

 

Terms and Conditions for Gift Cards/Vouchers 

        • Redeemability:

          • Gift vouchers are not valid during peak seasons, public holidays, or long weekends.
          • Vouchers can be redeemed at any branch, but certain treatments/packages are only available at specific branches and on specific days. Please contact us for details (e.g., midweek promotions are redeemable only midweek).
          • Please note: Weekends are considered peak times, and we recommend booking in advance to secure your spot.
          • Peak Season Dates for 2026: 
            • 12th to 19th June 2026
            • 20th & 21st June 2026
            • 26th June to 20th July 2026
            • 7th to 10th August 2026
            • 23rd Sep to 6th Oct 2026
            • 27th to 30th November 2026
            • 9th December to 13th Jan 2027

        • Voucher Validity:

          • Standard vouchers are valid for 3 years from the date of purchase (excluding overnight/accommodation vouchers).
          • Overnight/accommodation vouchers are valid only at the advertised price and until the advertised end date. If the price increases after purchase, the voucher holder will need to pay the difference.

        • Pricing and Value:

          • Vouchers do not have a monetary value for treatments or packages. If prices increase, the holder must pay the difference.

        • Usage Rules:

          • Vouchers must be redeemed in one visit and cannot be split, transferred, or carried over.
          • A maximum of 4 vouchers can be booked at once.
          • Vouchers are not redeemable for cash.

        • Cancellations and Expiry:

          • Voucher bookings cancelled more than twice will result in the voucher been claimed as a cancellation fee.
          • Expired vouchers cannot be redeemed.

        • Other Important Notes:

          • Vouchers are the holder’s responsibility; lost vouchers cannot be replaced.
          • All bookings are subject to availability. Please contact us to secure your booking.

      Loyalty Programme – Terms & Conditions

      Applicable to participating Orchid Day Spa branches.

      1. General Loyalty Programme Terms & Conditions

      • Our loyalty programme rewards you for enjoying qualifying spa treatments at participating branches.
      • You earn 1 loyalty point for every R1 spent on qualifying spa treatments and services.
      • Loyalty benefits become available after your first qualifying spa visit has been completed and fully paid.
      • A valid email address is required to activate and access your loyalty benefits.
      • Your loyalty points are linked to your personal spa loyalty profile and may be used at participating Fleur De Lis Spa, VHI Spa and Orchid Day Spa branches.
      • Loyalty points have no cash value and cannot be transferred to another client, exchanged for cash or converted into account credit.
      • There is no limit to the number of loyalty points you can accumulate.
      • Only one loyalty benefit may be redeemed per booking or visit.
      • Loyalty rewards cannot be combined with other loyalty rewards, birthday coupons, promotional offers, specials or discounts.
      • All loyalty benefits are subject to their individual terms, conditions, exclusions and availability.
      • We reserve the right to amend or withdraw loyalty benefits and programme conditions without prior notice.

      2. Earning Loyalty Points

      • You earn 1 loyalty point for every R1 spent on qualifying spa treatments and services.
      • Points are calculated on the final qualifying amount paid after discounts, credits and adjustments.
      • Loyalty points are added to your profile once your spa visit or qualifying purchase has been completed and fully paid.
      • Loyalty points are earned on the qualifying spa treatment portion of packages, including kiddies' party and bridal shower packages.
      • No points are earned on meals, food, buffets, refreshments or hotel accommodation.
      • No points are earned on complimentary treatments, gift voucher redemptions or refunded amounts.
      • Gift voucher purchases may qualify for points, provided they meet the programme's qualifying purchase rules.
      • If a qualifying purchase is refunded or reversed, the corresponding loyalty points will also be reversed.
      • Loyalty points are awarded only once per qualifying transaction.
      • Double-points promotions or additional points multipliers do not apply.
      • You can view your available points balance and qualifying rewards through your loyalty profile.

      3. Claiming Complimentary Spa Rewards

      • Once you have earned enough loyalty points, the Claim Reward option will become available on your loyalty profile.
      • You can choose any complimentary treatment reward for which you have sufficient points.
      • When you confirm your reward selection, the required points will be deducted immediately from your available balance.
      • Any remaining loyalty points will stay on your profile for future use.
      • Complimentary spa rewards are valid Monday to Thursday only.
      • Public holidays, long weekends and designated peak seasons are excluded.
      • All reward bookings are subject to participating branch, therapist, treatment room and appointment availability.
      • Complimentary rewards cannot be transferred, split, substituted, exchanged for cash or converted into account credit.
      • Only one complimentary reward may be redeemed per booking or visit.
      • Complimentary rewards cannot be combined with other loyalty rewards, birthday coupons, promotional offers, specials or discounted packages.
      • Any additional treatments, upgrades or add-ons are charged separately.
      • No loyalty points are earned on the complimentary treatment itself. Points may be earned on qualifying additional treatments or upgrades that you pay for.
      • All reward bookings are subject to our applicable booking and cancellation policy.

      4. Complimentary 30-Minute Back, Neck & Shoulder Massage

      • Reward: 4,000 Loyalty Points
      • You need a minimum of 4,000 available loyalty points to claim this reward.
      • 4,000 points will be deducted when you confirm your reward.
      • Enjoy a complimentary 30-minute Back, Neck & Shoulder Massage.
      • Valid for one person only.
      • Valid Monday to Thursday only.
      • Excludes public holidays, long weekends and designated peak seasons.
      • Subject to participating branch, therapist and appointment availability.
      • This reward cannot be transferred, split, substituted or exchanged for cash.
      • Cannot be combined with other loyalty rewards, promotional offers, specials or discounts.
      • Additional treatments or upgrades will be charged separately.

      5. Complimentary 60-Minute Full-Body Swedish Massage

      • Reward: 6,500 Loyalty Points
      • You need a minimum of 6,500 available loyalty points to claim this reward.
      • 6,500 points will be deducted when you confirm your reward.
      • Enjoy a complimentary 60-minute Full-Body Swedish Massage.
      • Valid for one person only.
      • Valid Monday to Thursday only.
      • Excludes public holidays, long weekends and designated peak seasons.
      • Subject to participating branch, therapist and appointment availability.
      • This reward cannot be transferred, split, substituted or exchanged for cash.
      • Cannot be combined with other loyalty rewards, promotional offers, specials or discounts.
      • Additional treatments or upgrades will be charged separately.

      6. Complimentary 60-Minute Couples Full-Body Swedish Massage

      • Reward: 10,000 Loyalty Points
      • You need a minimum of 10,000 available loyalty points to claim this reward.
      • 10,000 points will be deducted when you confirm your reward.
      • Enjoy a complimentary 60-minute Full-Body Swedish Massage for two people.
      • Both guests must attend together at the same branch, on the same date and at the same appointment time.
      • Both guests must enjoy their treatments together in the same couples treatment room.
      • Valid Monday to Thursday only.
      • Excludes public holidays, long weekends and designated peak seasons.
      • Subject to participating branch, therapist and couples treatment room availability.
      • This reward cannot be split into separate appointments or redeemed individually.
      • Cannot be combined with other loyalty rewards, promotional offers, specials or discounts.
      • Additional treatments or upgrades will be charged separately.

      7. Complimentary Couples Swedish Massage & Foot Massage

      • Reward: 15,000 Loyalty Points
      • You need a minimum of 15,000 available loyalty points to claim this reward.
      • 15,000 points will be deducted when you confirm your reward.
      • Enjoy a complimentary spa experience for two people, including:
      • 60-minute Full-Body Swedish Massage for each person.
      • 30-minute Foot Massage for each person.
      • Both guests must attend together at the same branch, on the same date and at the same appointment time.
      • Both guests must enjoy their treatments together in the same couples treatment room.
      • Valid Monday to Thursday only.
      • Excludes public holidays, long weekends and designated peak seasons.
      • Subject to participating branch, therapist and couples treatment room availability.
      • Treatments cannot be split into separate bookings, transferred, substituted or exchanged for cash.
      • Cannot be combined with other loyalty rewards, promotional offers, specials or discounts.
      • Additional treatments or upgrades will be charged separately.

      8. Birthday Benefit – 25% Off

      • Celebrate your birthday with a special spa treat!
      • Enjoy 25% off a qualifying spa treatment or package with your valid birthday coupon.
      • To qualify, you must have completed and fully paid for at least one qualifying spa visit or purchase.
      • Your correct date of birth and a valid email address must be recorded on your loyalty profile before your birthday coupon is issued.
      • Your birthday coupon will be automatically generated and emailed to you when you qualify.
      • A birthday recorded on your profile does not automatically qualify you for the discount unless you have received a valid system-issued birthday coupon.
      • Your birthday coupon is valid for three months from the date of issue.
      • The coupon may be redeemed once only.
      • Valid Monday to Sunday, excluding public holidays.
      • Valid for one or two people only.
      • Group bookings of three or more people are excluded.
      • For two people, both guests must attend the same branch, on the same date and at the same appointment time.
      • Both guests must enjoy their treatments together in the same couples treatment room.
      • All bookings are subject to appointment and treatment room availability.
      • The 25% discount applies to qualifying spa treatments and the qualifying spa treatment portion of packages only.
      • Meals, food, buffets, refreshments and hotel accommodation are excluded from the discount.
      • The birthday coupon cannot be combined with any other loyalty reward, special, promotion, discount or coupon.
      • Birthday coupons are non-transferable and cannot be exchanged for cash or account credit.
      • Birthday coupons cannot be issued retrospectively if the required profile information was missing or incorrect.
      • Your valid birthday coupon must be verified when booking and redeeming your birthday benefit.

      9. Loyalty Reward Cancellations & No-Shows

      • All complimentary reward bookings are subject to our applicable spa booking and cancellation policy.
      • If you cancel within the permitted cancellation period, your reward may be restored or reissued in accordance with the applicable cancellation policy.
      • Late cancellations or failure to attend your appointment may result in your reward being forfeited, subject to the applicable cancellation policy.
      • If we cancel your confirmed complimentary reward appointment, your reward or applicable loyalty points will be restored without penalty.
      • Loyalty points and rewards cannot be manually restored, transferred or adjusted without authorised approval.
      • All reward claims, cancellations and restorations are recorded against your loyalty profile.

      10. Additional Loyalty Programme Conditions

      • Loyalty benefits are available only at participating branches.
      • Treatment and reward availability may vary between branches.
      • All reward bookings are subject to the applicable public holiday, long weekend and peak-season restrictions.
      • Your loyalty profile must contain accurate contact details, including a valid email address.
      • Birthday benefits additionally require your correct date of birth.
      • Loyalty rewards and coupons must be verified before redemption.
      • We reserve the right to amend reward points requirements, qualifying treatments, participating branches and programme conditions.
      • Loyalty benefits may be amended or withdrawn without prior notice.
      • Each loyalty benefit remains subject to its individual terms, conditions, exclusions and availability.
      • All spa visits and bookings remain subject to our general spa booking terms and conditions.